We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your item, we’re here to help.
1. Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Products must be unused, unwashed, and in their original condition with tags attached.
- Proof of purchase is required (e.g., order number or receipt).
2. Non-Returnable Items:
- Items that have been customized or personalized.
- Gift cards and sale items are non-refundable unless faulty.
3. Return Process:
- To initiate a return, please contact us at hello@fectiv.online with your order details.
- Once your return is approved, we will provide a return shipping label.
- Return shipping costs are the responsibility of the customer unless the item was defective or damaged.
4. Refunds:
- Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping fees are non-refundable.
5. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@fectiv.online.
6. Late or Missing Refunds:
- If you haven’t received your refund after 10 business days, please contact your bank or debit card company, as processing times vary.
- If you’ve done this and still have not received your refund, please contact us at hello@fectiv.online.
For more information, visit our FAQ page or contact us at hello@fectiv.online.
